According to a user survey by the MTA, more than 70% of subway riders believe that the OMNY payment system, which is set to completely replace the traditional MetroCard, has many issues.

New York City plans to stop issuing traditional MetroCards by the end of this year and will transition the entire public transport ticketing system to OMNY within the next year.

The survey found that 74% of respondents reported problems with the OMNY system, with 42% complaining that the payment readers do not accept their cards. Additionally, 34% noticed that charges were applied hours or even days after swiping, affecting their ability to utilize the '7-day $34' free ride offer.

Furthermore, 30% of passengers reported being double-charged by the OMNY system. Inefficient customer service was also a major concern, as only 22% of those surveyed sought assistance from MTA customer service, and 68% of them were unable to resolve their issues.

The OMNY system supports various payment methods, including physical cards and digital wallets, but the cost for a physical OMNY card is $5, and availability is limited. Feedback from users indicated that 76% want the OMNY system to be usable on other public transport systems, such as the Long Island Rail Road and New Jersey Transit, while 64% hope for the introduction of discounts like daily, weekly, and monthly passes, which were previously available with MetroCard.

In addition, PCAC has recommended that the MTA upgrade the OMNY website interface to enhance user experience, adding features like balance inquiries and expiry information for discounts.